◆ Gentoo Logic · Modeling Warehouse
Warehouse › SaaS (India) › Freshworks

SaaS (India) · AWS

Freshworks

CX/ITSM suite; Freddy AI blends its own models with OpenAI over customer data.

Foundation proximity: Native (own / self-hosted weights)

Foundational models & how they consume them

PrimaryFreddy (own)· self-hosted · Native (own / self-hosted weights)
SecondaryGPT· OpenAI API · Direct API

Cloud & datastore

AWSMySQL

Compliance

SOC 2ISO 27001

Similar companies

Zoho
Head-to-head: Freshworks vs Zoho

Others that build on proprietary / self-built models

Abnormal SecurityAbridgeAdobeAI21 LabsAleph AlphaAmbience

Explore

Native (own / self-hosted weights) →More on AWS →

FAQ

Does Freshworks use a foundational AI model?
Freshworks uses Freddy (own), GPT (Native (own / self-hosted weights)).
What cloud does Freshworks run on?
Freshworks runs on AWS.
What database does Freshworks use?
Freshworks uses MySQL.
How close does Freshworks run to the foundational model?
Freshworks is Native (own / self-hosted weights) — close to the metal, so cheaper tokens and more control over outputs.

Sources

freshworks.com ↗

Also on the map

proprietary / self-built modelsOpenAI · GPT

← Full orbit map (260 companies) · Score your own stack →

Architecture inferred from public sources · confidence low · verify before betting on a detail.