◆ Gentoo Logic · Modeling Warehouse

Architecture comparison

Freshworks vs Zoho

Freshworks runs closer to the foundational model (Native (own / self-hosted weights)) than Zoho (Native (own / self-hosted weights)). Shared foundation: proprietary / self-built models (highlighted).

Freshworks

SaaS (India)

Proximity
Native (own / self-hosted weights)
Models
proprietary / self-built modelsOpenAI · GPT
Cloud · datastore
AWSMySQL
Compliance
SOC 2ISO 27001
Architecture

CX/ITSM suite; Freddy AI blends its own models with OpenAI over customer data.

Zoho

SaaS (India)

Proximity
Native (own / self-hosted weights)
Models
proprietary / self-built models
Cloud · datastore
On-Premown
Compliance
SOC 2ISO 27001
Architecture

Bootstrapped SaaS suite on its own Indian data centers; builds its own Zia AI models for privacy + cost control.

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