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Support · AWS

Intercom

Fin support agent runs on Anthropic + OpenAI over a customer help-content index.

Foundation proximity: Direct API

Foundational models & how they consume them

PrimaryClaude· Anthropic API · Direct API
SecondaryGPT· OpenAI API · Direct API

Cloud & datastore

AWSPostgreSQLMySQL

Compliance

SOC 2GDPR

Similar companies

Zendesk
Head-to-head: Intercom vs Zendesk

Others that build on Anthropic · Claude

AirtableAmplitudeAnthropicBlockBoxBrex

Explore

Direct API →More on AWS →

FAQ

Does Intercom use a foundational AI model?
Intercom uses Claude, GPT (Direct API).
What cloud does Intercom run on?
Intercom runs on AWS.
What database does Intercom use?
Intercom uses PostgreSQL, MySQL.
How close does Intercom run to the foundational model?
Intercom is Direct API — close to the metal, so cheaper tokens and more control over outputs.

Sources

intercom.com ↗

Also on the map

Anthropic · ClaudeOpenAI · GPT

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Architecture inferred from public sources · confidence medium · verify before betting on a detail.