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Support · AWS

Zendesk

AWS-native support suite; AI agents + summarization on OpenAI.

Foundation proximity: Direct API

Foundational models & how they consume them

PrimaryGPT· OpenAI API · Direct API

Cloud & datastore

AWSMySQLElasticsearch

Compliance

SOC 2HIPAA

Similar companies

Intercom
Head-to-head: Zendesk vs Intercom

Others that build on OpenAI · GPT

AbridgeAirbnbAirtableAmbienceAmplitudeAsana

Explore

Direct API →More on AWS →

FAQ

Does Zendesk use a foundational AI model?
Zendesk uses GPT (Direct API).
What cloud does Zendesk run on?
Zendesk runs on AWS.
What database does Zendesk use?
Zendesk uses MySQL, Elasticsearch.
How close does Zendesk run to the foundational model?
Zendesk is Direct API — close to the metal, so cheaper tokens and more control over outputs.

Sources

zendesk.com ↗

Also on the map

OpenAI · GPT

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