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CX AI · AWS

Decagon

AI customer-support agents orchestrating Claude + GPT over a company knowledge base.

Foundation proximity: Direct API

Foundational models & how they consume them

PrimaryClaude· Anthropic API · Direct API
SecondaryGPT· OpenAI API · Direct API

Cloud & datastore

AWSvectorPostgreSQL

Compliance

SOC 2

Similar companies

SierraCresta
Head-to-head: Decagon vs SierraDecagon vs Cresta

Others that build on Anthropic · Claude

AirtableAmplitudeAnthropicBlockBoxBrex

Explore

Direct API →More on AWS →

FAQ

Does Decagon use a foundational AI model?
Decagon uses Claude, GPT (Direct API).
What cloud does Decagon run on?
Decagon runs on AWS.
What database does Decagon use?
Decagon uses vector, PostgreSQL.
How close does Decagon run to the foundational model?
Decagon is Direct API — close to the metal, so cheaper tokens and more control over outputs.

Sources

decagon.ai ↗

Also on the map

Anthropic · ClaudeOpenAI · GPT

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Architecture inferred from public sources · confidence low · verify before betting on a detail.