Architecture comparison

Cresta vs Decagon

Cresta runs closer to the foundational model (Native (own / self-hosted weights)) than Decagon (Direct API). Shared foundation: OpenAI · GPT (highlighted).

Cresta

CX AI

Proximity

Native (own / self-hosted weights)

Models

proprietary / self-built modelsOpenAI · GPT

Cloud · datastore

GCPvectorPostgreSQL

Compliance

SOC 2

Architecture

Contact-center AI with its own real-time coaching models plus partner LLMs over call data.

Decagon

CX AI

Proximity

Direct API

Models

Anthropic · ClaudeOpenAI · GPT

Cloud · datastore

AWSvectorPostgreSQL

Compliance

SOC 2

Architecture

AI customer-support agents orchestrating Claude + GPT over a company knowledge base.

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