◆ Gentoo Logic · Modeling Warehouse

Architecture comparison

Salesforce vs ServiceNow

ServiceNow runs closer to the foundational model (Native (own / self-hosted weights)) than Salesforce (Cloud-hosted (Bedrock/Vertex/Azure)). No shared foundational model — different bets.

Salesforce

CRM

Proximity
Cloud-hosted (Bedrock/Vertex/Azure)
Models
OpenAI · GPTAnthropic · Claude
Cloud · datastore
HybridOraclePostgreSQL
Compliance
SOC 2HIPAAFedRAMPPCI DSS
Architecture

Long-running first-party data centers now extended onto public cloud via Hyperforce (AWS-backed). Multi-tenant metadata engine historically on Oracle, migrating workloads toward PostgreSQL; Einstein layers third-party LLMs behind a trust boundary.

ServiceNow

Enterprise

Proximity
Native (own / self-hosted weights)
Models
proprietary / self-built models
Cloud · datastore
AzureMariaDBown
Compliance
SOC 2FedRAMPISO 27001
Architecture

Trains its own Now Assist LLMs (with NVIDIA) on its workflow data.

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