CRM · Hybrid
Salesforce
Long-running first-party data centers now extended onto public cloud via Hyperforce (AWS-backed). Multi-tenant metadata engine historically on Oracle, migrating workloads toward PostgreSQL; Einstein layers third-party LLMs behind a trust boundary.
Foundation proximity: Cloud-hosted (Bedrock/Vertex/Azure)
Foundational models & how they consume them
PrimaryGPT-4-class· Azure OpenAI (Einstein Trust Layer) · Cloud-hosted (Bedrock/Vertex/Azure)
SecondaryClaude· AWS Bedrock · Cloud-hosted (Bedrock/Vertex/Azure)
Cloud & datastore
HybridOraclePostgreSQLCompliance
SOC 2HIPAAFedRAMPPCI DSSSimilar companies
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FAQ
Does Salesforce use a foundational AI model?
Salesforce uses GPT-4-class, Claude (Cloud-hosted (Bedrock/Vertex/Azure)).
What cloud does Salesforce run on?
Salesforce runs on Hybrid.
What database does Salesforce use?
Salesforce uses Oracle, PostgreSQL.
How close does Salesforce run to the foundational model?
Salesforce is Cloud-hosted (Bedrock/Vertex/Azure) — further out, trading control for convenience.
Sources
salesforce.com ↗Also on the map
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Architecture inferred from public sources · confidence high · verify before betting on a detail.